In line with our commitment to your health and well being, Go Physio takes the same great care in protecting your data and privacy.
This page will cover:
- Purpose of processing your data
- What information we collect about you
- How we use the information about you
- Data storage & transfer
- Third Parties
- Disclose
- Access to your information and correction
- Your right to lodge a complaint with a supervisory authority
- Cookies
- Other websites
- Changes to our Privacy Policy
- How to contact us
By continuing to use our website and corresponding with us by phone, email or otherwise in respect of our services, you are agreeing to the processing of your personal data as set out in the terms outlined below.
Purpose of processing your data
As a healthcare provider, Go Physio processes your personal and sensitive data in order to provide you with this service
What information we collect about you
Go Physio will only collect the amount of personal information needed for the purpose for which you have sought treatment with us.
- We collect personal data such as your name, date of birth, address, email address, telephone number.
- In providing effective and appropriate assessment and treatment, we may require sensitive personal data, such as information that relates to medical conditions.
How we use the information about you
We have a legitimate interest in collecting the above data in order to facilitate and manage your assessment and treatments with Go Physio.
With your consent, we may then send you a Feedback Questionnaire so that we can monitor our performance. You may withdraw this consent at any time by any method convenient to you.
Data storage & transfer
As a healthcare provider, we have a legal obligation to retain your records for 8 years after your final treatment (or to age 25, if this is longer). On an annual basis we confidentially dispose of records in accordance with current legislation.
We store your data on secure servers and take all reasonable organisational and technical measures to prevent unauthorised access to any personal data you provide us.
- All data is processed by our staff in the UK however for the purposes of IT hosting, back-up and maintenance, some of this information is stored on servers located outside of the European Economic Area (‘EEA’). In line with the GDPR, all such servers hold certified EU-US Privacy Shields (a safeguarding data processing standard making transfers of data to the US lawful).
- Physical (paper) records are stored in locked filing cabinets within secure premises.
Third Parties
- We will not sell or rent your information to third parties.
- We will not share your information with third parties for marketing purposes.
Disclose
All our staff has a legal duty to keep your information confidential. With your written consent, your personal data may be shared with:
- An intermediate company instructing us on your behalf, to provide you with an assessment or treatment service.
- Your GP or consultant, if directly relevant to or after your treatment with us.
- Your health insurance company (if applicable).
Access to your information and correction
We want to make sure that your personal data is accurate and up to date. If at any time you believe that the information we hold and process about you is incorrect and/or not being used for its original purpose you can request to see this information and have it corrected or removed (subject to permitted exemptions).
Should you wish to raise a query on how we have handled your personal data you can contact us via nicky@go-physio.com or write to us at this address.
For further information on your rights, please visit https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
Your right to lodge a complaint with a supervisory authority
If for any reason you are not satisfied with our response to your privacy query, you have the right to lodge a complaint with a supervisory authority. Please follow this link explaining the process for you: https://ico.org.uk/concerns/
Cookies
Cookies are text files placed on your computer to collect standard Internet log data and visitor behavior data. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies, however in a few cases, some of our website feature may not function as a result.
Please see our Cookies Policy for further guidance.
Other websites
Our website contains links to other websites. This Privacy policy only applies to this website. If you take the opportunity to share Go-Physio.com content with friends through social networks – such as Facebook and Twitter – you may be sent cookies from these websites. We don’t control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.
Changes to our Privacy Policy
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. This page was last updated 24th May 2018
How to contact us
If you have any questions regarding our privacy practices, please send an email to nicky@go-physio.com, or contact us via our website contact page, or you can write to us at:
Go Physio (UK) Ltd, FAO Nicky Badman, Ivy Cottage, Bakers Lane, Llantwit Major, CF61 1SW